Terms & Conditions
Last updated: August 2026
These Terms and Conditions (“Terms”) apply to services offered by Adina Avram Consulting, trading as Adina Avram/ www.soulmirrorstudio.org, a business established in the Netherlands and registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number KvK: 88964922 with its registered/business address at 1068PM, Amsterdam, the Netherlands (“I”, “me”, “my”, or “the Business”).
Contact:adina.avram@soulmirrorstudio.org
By booking, purchasing, or participating in any of my services, you (“Client”, “you”, or “your”) agree to these Terms.
These Terms should be read together with my Privacy Policy and any specific information provided on the relevant booking or service page.
1. Services
I provide services focused on people and organizational development including, but not limited to:
Consulting, training, keynotes, workshops and related bespoke services; and other coaching, personal-development, intuitive, energetic or wellbeing services that I may offer from time to time.
Energetic Assessment & Clearing;
Guided Subconscious Repatterning;
Integrative Coaching;
Intuitive Tarot Readings;
Tarot Experiences for Events;
Leadership and Wellbeing Programs;
The exact scope, duration, format and price of a service will be described on my website, booking page, written proposal, invoice or other communication provided before purchase.
Services may be provided online, remotely, by telephone or video call, at an event, or at another agreed location.
2. Adults Only (18+)
My services are available only to persons aged 18 years or older.
By booking a service, you confirm that you are at least 18 years old.
I reserve the right to request reasonable confirmation of age where appropriate and to refuse or discontinue a service if I reasonably believe that the Client is under 18.
Parents’ or Guardian’s consent is necessary for people younger than 18.
3. You May Only Request Services for Yourself
Unless I have expressly agreed otherwise in writing for an event, corporate engagement or similar professional arrangement, individual services may only be requested by and performed for the person making or receiving the booking.
You may not submit another person's photograph, personal information, private communications or other personal material for an energetic assessment, intuitive reading, clearing, coaching assessment or similar service concerning that person.
You may not request that I energetically assess, clear, read, diagnose, investigate or otherwise perform a service directly upon or about another identifiable person without that person's participation and, where appropriate, consent.
You are welcome to discuss your own feelings, experiences, relationships and circumstances involving other people. The service will, however, remain focused on you and your experience, rather than providing an assessment of another person without their knowledge or consent.
I reserve the right to decline or terminate requests that breach this condition.
4. Nature of the Services
My coaching, energetic, intuitive, subconscious-repatterning and tarot services are intended for personal reflection, self-awareness, personal development and/or energetic improvement.
They are not medical, psychological, psychiatric, psychotherapeutic, legal, financial or other regulated professional advice.
I do not diagnose, treat, cure or prevent physical or mental health conditions.
Nothing provided during a session should replace advice, diagnosis or treatment from an appropriately qualified healthcare or other regulated professional.
You remain responsible for your own decisions, actions and wellbeing and for deciding whether information or insights arising from a session are applicable for you.
5. Tarot and Intuitive Services
Tarot readings and other intuitive services are intended to provide reflection, perspective and exploration.
They do not represent a guarantee or factual prediction of future events.
Any interpretation offered during a reading is subjective in nature. You remain responsible for any decisions or actions you take following a reading.
I do not guarantee any particular outcome, event or result from a tarot or intuitive session.
6. Energetic Services
Energetic Assessment & Clearing and similar services are complementary personal-development and energetic wellbeing practices.
Descriptions such as “energy”, “energetic blocks”, “clearing”, “alignment”, “subconscious patterns” or similar terminology describe the framework and methodology of my practice. They should not be interpreted as medical diagnoses or scientifically established findings unless expressly stated otherwise.
No particular physical, psychological, financial, relationship or other outcome is guaranteed.
7. Coaching
Coaching is a collaborative process intended to support reflection, awareness, personal development and action.
Coaching is not psychotherapy, medical treatment or mental-health treatment.
The Client remains responsible for their decisions, behaviour, actions and results.
Where I reasonably consider that a matter falls outside my professional scope, I may recommend that you seek assistance from an appropriately qualified professional and may decline or discontinue the service where appropriate.
8. Booking and Formation of the Agreement
A booking becomes binding when:
you complete the applicable booking or ordering process;
you accept these Terms where requested; and
payment, or any required deposit, has been successfully received, unless we have agreed otherwise in writing.
For bespoke corporate services, events, training, keynotes or programs, the agreement may instead become binding when a written proposal or quotation is accepted in accordance with its stated conditions.
You are responsible for providing accurate information when booking.
9. Prices and VAT
Prices are displayed in euros unless otherwise stated.
Where a price is stated as “+ VAT”, applicable VAT (BTW) will be added at the legally required rate.
The total amount payable will be communicated before the booking or purchase is completed.
For international transactions, VAT or other tax treatment may depend on the Client's location, status and applicable tax rules.
10. Payment
Unless otherwise agreed in writing, payment is due at the time of booking.
For packages, corporate programs, events, keynotes and bespoke engagements, different payment schedules may be specified in the applicable proposal or invoice.
You are responsible for ensuring that payment details are accurate and that you are authorised to use the selected payment method.
11. Consumer Right of Withdrawal
If you are a consumer who enters into a contract with me online, by telephone or through another form of distance contracting, you may have a statutory 14-day right of withdrawal under Dutch and European consumer law.
Where applicable, the withdrawal period generally begins when the service contract is concluded.
Nothing in these Terms limits a statutory right of withdrawal, cancellation, reimbursement or other consumer protection that cannot lawfully be excluded.
Services Requested During the Withdrawal Period
If you request that a service begins during the statutory withdrawal period, I may ask you to expressly confirm that:
you want performance of the service to begin before the withdrawal period has expired; and
you understand that once the service has been fully performed, you may lose your statutory right of withdrawal to the extent permitted by law.
Where you validly withdraw after requesting that performance begin during the withdrawal period but before the service has been fully performed, you may be required to pay a proportionate amount for services already provided, where permitted by applicable law.
Where the service has been fully performed following the legally required request, consent and acknowledgment, the statutory right of withdrawal may cease.
I will provide any legally required withdrawal information and withdrawal mechanism separately where applicable.
12. Cancellation and Refund Policy
Subject always to the statutory consumer rights described above and any other mandatory rights under applicable law, bookings are non-refundable once made.
This means that a change of mind, failure to attend, scheduling conflict or decision not to use the service does not automatically entitle you to a refund.
This policy does not remove or restrict:
a statutory right of withdrawal;
rights arising where I fail to provide the contracted service;
rights relating to a service that does not conform to the agreement; or
any other consumer right that cannot legally be excluded.
Where applicable law requires a refund, cancellation or other remedy, that law will take precedence over this provision.
13. Rescheduling and Missed Appointments
If you need to reschedule an appointment, please contact me as soon as reasonably possible.
My current rescheduling conditions are: appointments may be rescheduled with at least 48 hours’ notice.
If you arrive late, the session may still end at its originally scheduled time.
If you fail to attend an appointment without sufficient notice, the appointment may be treated as used and no refund will be issued, except where applicable law requires otherwise.
Repeated cancellations, rescheduling or non-attendance may result in my declining future bookings.
14. Cancellation or Rescheduling by Me
On rare occasions, illness, emergency, technical failure or other circumstances may require me to reschedule a service.
Where reasonably possible, I will offer an alternative date.
If I cancel a paid individual service and cannot provide a reasonable alternative, you will receive a refund for the portion of the service that I have not provided.
I am not responsible for indirect expenses incurred by you in connection with an appointment except where liability cannot legally be excluded.
15. Multi-Session Packages
Where you purchase a package containing multiple sessions, including Integrative Coaching packages, the package is treated as one agreed service package unless otherwise stated at the time of purchase.
Sessions must be used within six months from the date of purchase unless we agree otherwise in writing.
Unused sessions are not redeemable for cash and are not transferable to another person, subject always to mandatory consumer rights.
16. Events, Corporate Programs, Training and Keynotes
Tarot experiences for events, corporate programs, leadership and wellbeing programs, training and keynote engagements may require a customised quotation or separate written agreement.
Where a separate proposal, statement of work or agreement applies, its specific terms will take precedence over these general Terms where there is a conflict.
Event and corporate clients must ensure that the venue, participants and arrangements are reasonably suitable and safe for the agreed service.
Individual tarot readings or similar personal services provided to guests at events remain restricted to adults aged 18 or older.
17. Client Responsibilities
You agree to:
provide accurate information relevant to the service;
participate respectfully;
attend scheduled sessions on time;
ensure that you have a suitable and reasonably private environment for remote sessions;
not record a session without my prior permission;
not submit another person's photograph or personal data for assessment or reading without an appropriate lawful basis and my prior agreement;
not use my services for unlawful, abusive, threatening or fraudulent purposes; and
take responsibility for your own decisions and actions.
I reserve the right to end a session where a Client behaves in a threatening, discriminatory, sexually inappropriate, abusive or seriously disruptive manner.
18. Photographs and Personal Information
Certain services, particularly Energetic Assessment & Clearing, may involve you voluntarily providing a photograph of yourself.
You must only submit a photograph of yourself, unless I have expressly agreed otherwise and there is a lawful and appropriate basis for processing another person's information.
Photographs and other personal information will be handled in accordance with my Privacy Policy and applicable data-protection law, including the EU General Data Protection Regulation (GDPR/AVG).
I will only request and process personal information reasonably necessary for the relevant service or another lawful purpose.
Further information about the purposes of processing, legal bases, retention periods, service providers, international transfers and your data-protection rights is provided in my Privacy Policy.
19. Confidentiality
I will treat information you share during individual sessions with reasonable confidentiality and care.
Confidentiality may be limited where disclosure is required by law, necessary to establish or defend legal rights, or otherwise permitted or required under applicable law.
Where third-party technology providers are used to deliver the service — for example video-conferencing, email, scheduling or payment providers — information may also be processed by those providers in accordance with the applicable Privacy Policy and their respective terms.
20. Intellectual Property
Unless otherwise stated, materials I create and provide in connection with my services — including written materials, exercises, frameworks, reports, recordings, presentations and course or workshop materials — remain my intellectual property or that of the relevant rights holder.
You may use materials provided to you for your own personal, non-commercial purposes.
You may not reproduce, publish, sell, distribute, license, teach from, commercially exploit or make substantial portions of those materials publicly available without my prior written permission, except where permitted by law.
21. No Guarantee of Results
Personal development, coaching, energetic and intuitive services are inherently individual.
I therefore cannot guarantee a particular result from any service.
Testimonials, examples and descriptions of previous experiences do not constitute promises that another Client will experience the same results.
22. Liability
I will perform my services with reasonable care and in accordance with the agreement.
To the maximum extent permitted by applicable law, I am not responsible for losses resulting solely from decisions or actions taken by a Client based on subjective coaching, intuitive or personal-development insights.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by Dutch or other mandatory applicable law.
In particular, nothing in these Terms is intended to exclude rights or remedies that a consumer is legally entitled to exercise.
23. Force Majeure
I will not be responsible for delay or failure to perform an obligation where performance is prevented by circumstances reasonably outside my control, subject to your mandatory rights under applicable law.
Depending on the circumstances, the affected service may be postponed, rescheduled or cancelled.
Any statutory rights to termination or reimbursement remain unaffected.
24. Complaints
If you are dissatisfied with a service, please contact me first at: adina.avram@soulmirrorstudio.org
Please describe the issue and, where relevant, provide your booking details so that I can investigate the matter.
I will aim to acknowledge complaints within 30 daysand provide a substantive response within a reasonable period.
Nothing in this complaints procedure prevents a consumer from exercising any statutory remedy available under applicable law.
25. Privacy and Data Protection
I process personal data in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR/AVG) and applicable Dutch implementing legislation.
My separate Privacy Policy explains, among other things:
what personal data I collect;
why I process it;
the legal basis for processing;
how long information is retained;
which service providers may receive information;
whether information is transferred outside the European Economic Area;
your GDPR rights; and
how to contact me regarding privacy matters.
The Privacy Policy is available here.
26. Website and Third-Party Services
My website or booking process may use third-party providers for functions such as scheduling, video calls, payment processing, website hosting and email.
Those providers may have their own terms and privacy policies.
I am not responsible for the independent operation of third-party services beyond the extent for which responsibility cannot legally be excluded.
27. International Clients
My business is established in the Netherlands and my services may be purchased by Clients located outside the Netherlands.
These Terms are governed by Dutch law.
However, if you are a consumer residing in another country, particularly another EU or EEA country, this choice of Dutch law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise be applicable.
Nothing in these Terms is intended to waive rights that cannot lawfully be waived.
Clients outside the Netherlands are responsible for determining whether participation in a particular service is lawful and appropriate in their jurisdiction.
28. Applicable Law and Disputes
These Terms and agreements entered into under them are governed by the laws of the Netherlands, subject to mandatory consumer-protection rules that may apply.
Where a dispute arises, I encourage you to contact me first so that we can attempt to resolve the matter directly.
Where a dispute cannot be resolved, it may be submitted to the competent court in the Netherlands, except where mandatory consumer law gives the Client the right to bring proceedings before another competent court or otherwise prevents an exclusive choice of forum.
29. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary to comply with applicable law where possible.
The remaining provisions will continue to apply to the extent legally permitted.
30. Changes to These Terms
I may update these Terms from time to time, for example because my services or applicable legal requirements change.
The version applicable to a booking will generally be the version made available to you when the agreement was concluded, unless a change is required by law or has otherwise been validly agreed.
31. Contact and Business Information
Adina Avram Consulting
1068PM, AMSTERDAM, The Netherlands
email: adina.avram@soulmirrorstudio.org
KVK: 88964922
VAT: NL004675407B10
IBAN: NL22 ABNA 0813 0640 58